Refund policy

At LADLI, every outfit is carefully curated to celebrate tradition and craftsmanship. To maintain quality standards and hygiene, we follow a structured return and refund policy.

Returns

  • We do not accept returns for reasons such as change of mind, dislike of color, or incorrect size selection.

  • All product details, including size, fabric, and color, are clearly mentioned on the product page. Customers are advised to review them carefully before placing an order.

Damaged or Defective Products

  • Replacement or refund is applicable only in case of damaged or defective items.

  • Customers must notify us within 48 hours of delivery.

  • Clear images and/or unboxing video showing the issue and original packaging are mandatory.

  • Once verified, Ladli will arrange a replacement or refund, depending on product availability.

Refund Process

  • Approved refunds will be processed to the original mode of payment.

  • Refunds are typically completed within 7–10 business days after approval.